The Township commits to provide safe and secure infrastructure for all residents. The Utilities department provides services that support the following infrastructure areas:
- Water Systems Operations and Maintenance
- Wastewater Systems Operations and Maintenance (Sanitary and Stormwater)
- Drinking Water System Regulatory Compliance and Reporting
- Locate Services
The Region of Waterloo is responsible for the supply and treatment of potable water. Annual water quality reports are available on the Region of Waterloo website.
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Notice regarding door to door testing |
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Please be advised that the Utility department does not conduct door-to-door water quality testing. Some private enterprises have been noted to approach residents advising them that their municipal water is unsafe and of poor quality, in an effort to sell home water cleaning systems. The Township assures the public that the municipal water system is safe to drink. In Ontario, only fully accredited laboratories licensed to perform drinking water quality testing - not home based testers - are allowed to perform health based tests on drinking water. The strict standards for these labs make the province's municipal drinking water among the best in the world. |
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Contact Information |
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For after-hours water or wastewater hazard or emergency response, please contact the Utilities after hours On-Call Phone at 519-998-1862. ***Please note, this is for water or sewer emergencies related to water or sewer service hazards only. This number will not connect you to By-Law staff for noise or parking complaints. Please contact By-Law Enforcement at 519-634-8519 ext. 257 or report an infraction in our By-law Infraction Reporting page. For general inquiries, please email publicworks@wilmot.ca |
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Municipal Drinking Water System |
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The Township commits to provide safe and secure infrastructure for all residents. One of the services provided is the distribution and delivery of safe drinking water. As owner and operator of the distribution systems the Township is responsible to operate and maintain the watermains, valves, reducers, mechanical joints, etc. The Township owns and operates the following water distribution systems:
Township responsibilities begin where treated water, supplied by the Region of Waterloo, enters the distribution system. |
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Sanitary Sewage System |
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The Township owns and operates sanitary wastewater collection systems in Baden, New Hamburg and Mannheim. These systems outlet to various wastewater treatment facilities which are owned, maintained and operated by the Region of Waterloo. |
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Stormwater Sewage System |
| The Township owns and operates stormwater collection and treatment systems in various settlement areas throughout the Township. These systems outlet to natural watercourses or the environment. The stormwater treatment facilities are owned, operated and maintained by the Township. |
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Drinking Water Quality Management System (DWQMS) Policy |
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The Township of Wilmot is committed to:
Water system reports, licences and permits can be found in our Annual Reports Licences and Permits page. |
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Hydrant Flow Testing |
| To request a Fire Hydrant Flow Test, please use this request form. |
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Water Service Disconnect / Reconnect |
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To request a water service disconnect/reconnect, please use this request form. If your request is an emergency due to property damage please call the utilities on-call number at 519-998-1862. Please book an appointment at least 3 business days away from the current date to give utilities personal sufficient time to verify the functionality of the infrastructure prior to the time of disconnection/reconnection. Note: Date and times are not guaranteed, Public Works / Utilities personal will contact you to confirm your booking. We can only accommodate requests between the hours of 7:30am and 2:30pm, Monday to Friday. |
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Locate Services |
CALL or CLICK before you digOn June 19, 2012, the Province passed the Ontario Underground Infrastructure Notification System Act 2012 (Bill 8) which requires all utility owners to register with Ontario One Call (ON1Call). This law will ensure that a single phone call from excavators, contractors or residents reaches Locate Service Providers to perform the locates. The role of Ontario One Call is to notify all registered owners of underground facilities within the vicinity of the planned excavation area to provide the locate service. Call or click before you dig 24 hours a day, 7 days a week. Locates on public property are FREE! |
Contacts