Cancellations
From time to time it may be necessary to cancel a course. Usually this results from:
- Insufficient registration to run the program
- The Wilmot Recreation Complex being closed and an alternative location not being available
- The instructor has a conflict with a specific date and a replacement instructor cannot be found
- There is a scheduling conflict for reoccurring annual special events in specific rooms or,
- We are experiencing severe weather conditions which has resulted in road closures and the ability of the instructor or the majority of participants to travel to the Wilmot Recreation Complex.
At the time of registration, you will be notified of the date of any known cancellations, facility closures or instructor/ scheduling conflicts. In the event of road closures or emergency facility closure, participants will be contacted as soon as possible.
If you not sure if a course is running, please contact us.
Refund policy
Refunds for recreational & swimming programs will be issued up until the beginning of the third class, at a prorated rate, regardless of the participant being present. There is a 20% Administration Fee applied on all refund requests up to a maximum of $42.00. After the beginning of the third class, no refunds will be issued.
If the client chooses to leave the refund amount as a credit on their account, the Administration Fee will be waived. Unused credits will expire after three years.
Please note: All refunds are issued by cheque and will be mailed to participants which may take up to 4 to 6 weeks for processing and delivery.
Contacts